Customer policies

This page is a list of all of our new policies with regards to Covid-19. we ask that all customers who enter the building please abide by our policies in order to keep everyone safe

Customer class policy 

  • CUSTOMERS ARE TO WAIT OUTSIDE FOR A COACH TO COME AND ALLOW ACCESS TO THE SITE. 

  • DUE TO THE VENTILATION GUIDELINES, ONLY THE PARTICIPANTS THEMSELVES ARE ALLOWED IN THE BUILDING, PARENTS CAN WAIT OUTSIDE, OR DROP AND GO. WE UNDERSTAND THERE ARE SOME EXCEPTIONS THAT MAY MEAN PARENTS MUST BE PRESENT, SUCH AS ADDITIONAL NEEDS.

  • PARTICIPANTS WILL BE SPLIT INTO GROUPS OF 3, 1 COACH WILL MANAGE TWO GROUPS.

  • PARTICIPANTS MUST OBSERVE SOCIAL DISTANCING, INCLUDING IN THEIR SUB GROUPS.

  • EQUIPMENT WILL BE SHARED BETWEEN SUBGROUPS AND SANITIZED BETWEEN ROTATIONS. 

  • IF OTHER SESSIONS ARE RUNNING AT TRAVERSAL AT THE SAME TIME, THEN YOU MUST ALSO OBSERVE SOCIAL DISTANCING FROM THEM AS WELL. 

  • WE ASK PEOPLE TRY AND USE TOILETS BEFORE COMING TO OUR SESSIONS, BUT ACCESS WILL BE ALLOWED DURING SESSIONS.

  • BRINGING BAGS/WATER TO CLASSES IS ALLOWED, WE HAVE TRIED OUR BEST TO ALLOW FOR MANY STORAGE OPTIONS, BUT SPACES ARE LIMITED. PLEASE ONLY BRING THE MINIMUM NEEDED TO CLASS. PLEASE BE AWARE OF SOCIAL DISTANCING WHEN ACCESSING YOUR BELONGINGS.

  • THE ROLLER DOOR, DUE TO VENTILATION GUIDELINES FROM THE GOVERNMENT, MUST BE OPEN AT ALL TIMES DURING A SESSION.

  • PLEASE COME TO SESSIONS DRESSED AND READY TO START, AS WATER FACILITIES AND AREAS TO CHANGE ARE CLOSED

jam/open session policy

  • CUSTOMERS ARE TO WAIT OUTSIDE FOR A COACH TO COME AND ALLOW ACCESS TO THE SITE. 

  • DUE TO THE VENTILATION GUIDELINES, ONLY THE PARTICIPANTS THEMSELVES ARE ALLOWED IN THE BUILDING, PARENTS CAN WAIT OUTSIDE, OR DROP AND GO.

  • ONLY 3 PEOPLE PER SECTION (WE UNDERSTAND THE FLUID NATURE OF JAMS AND EQUIPMENT USE, SO EACH SECTION WILL BE DEFINED BY PARTICIPANTS IN SESSIONS, WHICH WILL DIFFER PER USE)

  • ONCE A SECTION HAS FINISHED BEING USED, THE PEOPLE WHO WERE USING IT MUST SANITIZE IT WITH THE SUPPLIED CLEANING EQUIPMENT. IF A PARTICIPANT CANNOT SAFELY REACH THE AREA THEY NEED TO SANITIZE THEY ARE TO ASK A COACH IMMEDIATELY TO DO THIS FOR THEM.

  • AFTER SANITIZING THE EQUIPMENT USED MUST BE DRIED TO PREVENT ACCIDENTS

  • PARTICIPANTS ARE TO INSPECT AN AREA THOROUGHLY BEFORE USE TO INSURE IT IS BOTH DRY AND NO OTHER RISKS ARE PRESENT. IF YOU ARE UNSURE, ASK A COACH TO ASSIST.

hygiene policy

  • Wash hands with soap and water often for at least 20 seconds. This should be done as a minimum on entering and leaving the studio, after going to the bathroom and after coughing or sneezing. 

  • Use hand sanitizer gel if soap and water are not available

  • Cover your mouth and nose with a tissue or your arm when you cough and sneeze.

  • Put the used tissue in the bin immediately and wash your hands.

  • Wear a face covering in situations where it is not possible to continually socially distance 

  • Avoid touching your eyes, nose and mouth while at the studio 

  • Avoid any close personal contact (high fives etc…) and follow our social distancing guidelines

  • Avoid touching any ‘high contact’ areas where possible such as door handles.

       Only use the equipment you have been assigned to for the class for that time.

  • Avoid touching any other equipment unnecessarily 

  • Only use the cleaning products provided for your piece of equipment 

  • Common areas including toilet facilities will be cleaned and disinfected thoroughly before, during and

       after class. This also extends to door handles, light switches and other high contact areas. Please refrain from using as             little as possible. 

  • Please come to sessions dressed and ready to participate.

  • Please avoid using common areas where possible, wait outside or in your vehicle before class until your instructor calls you in.

  • Please ensure all waste is disposed of safely in the bin 

  • Please wash your hands after disposing of waste.

  • Doors/windows will remain open for the duration of your class. Please do not touch these. Please let an instructor know if you would like them adjusted.

  • Please leave all non-essential items in your car, or your home – only bring to the studio exactly what you need for your class

  • Storage boxes will not be available – please leave all car keys etc…. with your shoes.

  • Please ask a Coach before adjusting equipment if you are allowed to adjust in your class. 

  • Communal water facilities will be unavailable during this time, please ensure you bring your own water bottle with you for class. 

  • People will only be allowed to be in groups of 3. in the case of jams, only 3 per area at any one time.